Avast VPN License File Location: A Troublesome Issue Resolved

In this article, we'll discuss a common issue many users have faced with Avast VPN and its SecureLine product. The problem arises when trying to find the license file location after making a system restore or purchasing the product from the Avast website.

One user, who recently made a system restore to a previous point in time, encountered this very issue. Despite the test version working fine, the regular version wouldn't connect. After testing for three days, they decided to purchase Securline VPN for one year instead.

The main problem lies with the Avast website not providing separate links to purchase Windows and Mac versions of SecureLine product. This confusion can lead users to download the wrong license file, which is not compatible with their operating system.

A simple solution would be to add a link on the store page to purchase SecureLine for Windows and a separate link for SecureLine for Mac. This way, customers can easily identify the correct version of the product for their device.

The user also pointed out that the website doesn't check the user agent of the machine connected to the web server, which makes it difficult to determine whether the customer wants to purchase the PC or Mac version. This oversight results in sending a license file instead of an activation code, making it challenging for users to find the correct location.

After purchasing SecureLine VPN through the Avast website and not from within the application, the user had to get a refund for the PC license after acquiring the Mac activation code.

Fortunately, a reply in their support ticket provided a link to purchase SecureLine VPN for Mac via their web browser. Although it was for SecureLine VPN for PC initially, they were able to resolve the issue with partial assistance from Avast's customer support team.

To sum up, finding the license file location for Avast VPN can be a frustrating experience, especially when dealing with system restores or incorrect downloads. By providing separate links for Windows and Mac versions on their website, Avast can help prevent such issues in the future.

Avast vpn license file location